1. Introduction
DextechLabs, referred to in this Privacy Policy as "DextechLabs", "we", "us", or "our", respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, receive, use, process, store, disclose, and protect personal information when you visit our website, communicate with us, request information, submit a project enquiry, apply for a position, participate in training, or otherwise interact with our services.
This Privacy Policy applies to our website, digital communications, business enquiries, marketing activities, recruitment processes, training enquiries, and other interactions with DextechLabs.
By accessing or using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
2. About DextechLabs
DextechLabs is an IT services and technology solutions provider offering services that may include:
- Web development
- Mobile application development
- Custom software development
- SaaS and MVP development
- ERP and CRM solutions
- Artificial intelligence and machine learning solutions
- AI agents and automation solutions
- Data engineering and data solutions
- Cloud solutions and DevOps
- UI and UX design
- Branding and graphic design
- Digital marketing and performance marketing
- Search engine optimisation
- Quality assurance and software testing
- Third party integrations
- IT support and managed services
- Industrial and professional technology training
Contact details:
DextechLabs
NH 12, Purbachal, Madhyamgram
Kolkata, West Bengal 700129
India
Email: business@dextechlabs.com
Phone: +91 7003440175
3. Information We May Collect
Depending on how you interact with DextechLabs, we may collect the following categories of information.
3.1 Personal Identification Information
We may collect:
- Full name
- Business or company name
- Job title
- Email address
- Telephone or mobile number
- Country or general location
- Professional information
3.2 Project and Business Information
When you contact us regarding a project or service, we may collect:
- Project requirements
- Business requirements
- Technical requirements
- Budget information
- Project timelines
- Company information
- Existing website or application details
- Technology preferences
- Business challenges and objectives
- Documents, presentations, briefs, or files voluntarily shared with us
3.3 Website and Technical Information
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referral source
- Pages visited
- Date and time of access
- Approximate geographic location
- Website interaction information
- Session information
- Cookie identifiers
3.4 Communication Information
We may retain information contained in communications with us through:
- Contact forms
- Telephone calls
- Video meetings
- Messaging platforms
- Social media
- Professional networking platforms
- Project management tools
3.5 Recruitment Information
If you apply for employment, freelance work, an internship, or another professional opportunity, we may collect:
- Name
- Contact details
- Resume or curriculum vitae
- Employment history
- Education details
- Skills and experience
- Portfolio information
- Professional profile links
- Salary or compensation expectations
- Interview information
- Other information voluntarily provided during recruitment
3.6 Training Information
For industrial or professional training enquiries, we may collect:
- Name
- Contact information
- Educational information
- College or institution details
- Professional experience
- Training interests
- Course preferences
- Communication records
3.7 Marketing and Analytics Information
We may collect information relating to:
- Marketing campaign interactions
- Website traffic
- Lead sources
- Advertising interactions
- Conversion information
- Email engagement
- Campaign attribution
4. How We Collect Information
We may collect information:
- Directly from you
- Through our website
- Through contact or enquiry forms
- Through email and telephone communications
- During meetings and project discussions
- Through professional networking platforms
- Through social media platforms
- Through recruitment platforms
- Through analytics technologies
- Through advertising platforms
- Through cookies and similar technologies
- From publicly available business and professional sources
- From business partners or referral sources where legally permitted
Where required by applicable law, we will obtain appropriate consent before collecting or using personal information for a particular purpose.
5. How We Use Your Information
We may use personal information for the following purposes.
5.1 Responding to Enquiries
To:
- Respond to questions
- Understand business requirements
- Arrange meetings
- Prepare project discussions
- Provide service information
- Prepare estimates or proposals
5.2 Providing Services
To:
- Plan and manage projects
- Develop websites, applications, and software
- Provide design services
- Deliver cloud and DevOps services
- Perform testing
- Provide marketing services
- Provide data related services
- Deliver AI and automation solutions
- Provide technical support
- Manage client relationships
5.3 Business Administration
To:
- Create proposals
- Manage contracts
- Process invoices
- Maintain accounting records
- Manage business communications
- Maintain internal business records
- Manage suppliers and service providers
5.4 Marketing and Business Development
Where legally permitted, we may use business contact information to:
- Share information about our services
- Send business communications
- Follow up on previous enquiries
- Share relevant company updates
- Conduct business development activities
- Measure marketing performance
You may request to stop receiving marketing communications at any time.
5.5 Website Improvement
We may use technical and analytical information to:
- Understand website usage
- Improve website performance
- Improve user experience
- Analyse traffic
- Identify technical problems
- Improve website security
- Evaluate marketing effectiveness
5.6 Recruitment
We may process candidate information to:
- Review applications
- Evaluate skills and experience
- Communicate with candidates
- Arrange interviews
- Make recruitment decisions
- Maintain recruitment records
5.7 Legal and Security Purposes
We may process information to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights
- Protect our systems
- Prevent fraud or misuse
- Investigate security incidents
- Enforce contractual rights
6. Legal Basis for Processing
Where applicable data protection law requires a legal basis, we may process personal information based on:
- Consent
- Where you have voluntarily provided consent for a specific purpose.
- Contractual Necessity
- Where processing is necessary to enter into or perform a contract with you.
- Legitimate Business Interests
- Where processing is reasonably necessary for our business activities, including business development, service improvement, security, and client relationship management, provided such interests are not overridden by applicable privacy rights.
- Legal Obligations
- Where processing is necessary to comply with applicable legal or regulatory requirements.
- Other Lawful Grounds
- We may rely on other lawful grounds permitted under applicable data protection legislation.
7. Client Data and Project Data
DextechLabs may process information on behalf of clients while providing software development, cloud, data, marketing, AI, automation, or related services.
Where DextechLabs processes personal data solely on the documented instructions of a client, the client may act as the data controller, data fiduciary, or equivalent responsible party, and DextechLabs may act as a data processor, data processor equivalent, or service provider.
The relevant client's privacy policy may govern the collection and use of personal information within the client's product, platform, application, or service.
Clients are responsible for ensuring that they have the necessary legal authority, notices, permissions, and consents to provide personal information to DextechLabs for processing.
Additional data processing terms may be agreed through a Data Processing Agreement or other written agreement.
8. Artificial Intelligence and Automation Services
DextechLabs may develop or integrate artificial intelligence, machine learning, large language model, retrieval augmented generation, automation, and agent based solutions.
Depending on the project, information may be processed through AI or automation technologies.
We do not intentionally use confidential client information to train publicly available artificial intelligence models unless expressly authorised by the client or otherwise agreed in writing.
Clients are responsible for reviewing the suitability, accuracy, legal requirements, and intended use of AI generated outputs within their products or business operations.
AI generated information may contain inaccuracies and should not automatically be relied upon for legal, medical, financial, safety critical, or other high impact decisions without appropriate human review.
9. Data Solutions and Publicly Available Information
DextechLabs may provide data engineering, data collection, data refining, data extraction, lead research, or similar data solutions.
Such activities are intended to be performed subject to applicable laws, contractual requirements, authorised data sources, and project requirements.
Clients must not instruct DextechLabs to unlawfully obtain, process, or use personal information, confidential information, restricted information, or information obtained through unauthorised access.
DextechLabs reserves the right to refuse or discontinue any data related activity that may violate applicable law, contractual obligations, platform restrictions, or ethical standards.
11. Analytics and Third Party Technologies
We may use third party services for analytics, cloud hosting, communication, customer relationship management, marketing, advertising, project management, and website functionality.
These providers may process limited information according to their respective privacy practices and our contractual arrangements with them.
Third party services may include analytics platforms, cloud providers, advertising platforms, CRM systems, communication tools, payment providers, and software infrastructure providers.
We encourage users to review the privacy policies of relevant third party platforms.
13. International Data Transfers
DextechLabs serves clients and communicates with individuals in multiple countries.
Personal information may therefore be processed or stored in India or other countries where our authorised service providers operate.
Where required by applicable law, we will use appropriate contractual, organisational, or legal safeguards for international transfers of personal information.
14. Data Security
We use reasonable administrative, organisational, and technical measures designed to protect personal information.
These measures may include:
- Access controls
- Authentication mechanisms
- Encryption where appropriate
- Secure cloud infrastructure
- Role based access
- Monitoring
- Backup procedures
- Security testing
- Internal access restrictions
- Confidentiality obligations
No electronic transmission or storage system can be guaranteed to be completely secure.
Users should also take reasonable precautions to protect their devices, passwords, and accounts.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Managing client relationships
- Maintaining business records
- Meeting contractual requirements
- Resolving disputes
- Establishing or defending legal claims
- Meeting legal, accounting, or regulatory obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it.
16. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These rights may include the right to:
- Request information about personal data processing
- Request access to personal information
- Request correction of inaccurate information
- Request completion of incomplete information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request restriction of processing
- Request data portability where applicable
- Opt out of certain marketing communications
- Request information regarding certain disclosures
- Lodge a complaint with an appropriate regulatory authority
Privacy rights are subject to applicable law, identity verification, and lawful exceptions.
To submit a privacy request, contact us at business@dextechlabs.com.
Please include sufficient information for us to identify and respond to your request.
17. India Privacy Rights
Where India's applicable digital personal data protection laws apply, individuals may exercise rights available to Data Principals under applicable law.
These may include rights relating to:
- Access to information about personal data processing
- Correction and updating of personal data
- Erasure of personal data where applicable
- Grievance redressal
- Withdrawal of consent
- Nomination rights where provided by applicable law
DextechLabs will process valid requests in accordance with applicable legal requirements.
18. European Economic Area and United Kingdom Users
Where the General Data Protection Regulation, United Kingdom GDPR, or related privacy legislation applies, individuals may have rights including:
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Data portability
- Withdrawal of consent
Individuals may also have the right to lodge a complaint with their applicable data protection supervisory authority.
19. California Privacy Notice
Where applicable California privacy legislation applies to DextechLabs and a particular processing activity, California residents may have rights relating to:
- Knowledge of personal information collected
- Access to personal information
- Correction
- Deletion
- Information regarding disclosure practices
- Opting out of certain sales or sharing
- Limiting certain uses of sensitive personal information where applicable
- Non discrimination for exercising privacy rights
DextechLabs does not discriminate against individuals for exercising legally protected privacy rights.
Requests may be submitted to business@dextechlabs.com.
20. Children's Privacy
Our website and general business services are not primarily directed to children.
We do not knowingly collect personal information from children in violation of applicable law.
Where a service, training programme, or client project involves children's personal information, appropriate legal requirements, parental or guardian consent mechanisms, and contractual safeguards should be implemented where required.
If you believe a child has provided personal information to us inappropriately, please contact us.
21. Marketing Communications
You may opt out of marketing communications by:
- Using an unsubscribe option where available
- Replying to the communication
- Contacting us at business@dextechlabs.com
We may continue to send essential administrative, contractual, project, or service related communications where necessary.
22. Third Party Links
Our website may contain links to third party websites or services.
DextechLabs is not responsible for the privacy practices, security, content, or operations of third party websites.
Users should review the privacy policies of third party services before providing personal information.
23. Data Breach and Incident Response
Where we become aware of a personal data breach, we will assess the incident and take reasonable measures to contain, investigate, and mitigate the issue.
Where required by applicable law, we will notify affected individuals, clients, or relevant authorities within applicable legal requirements.
24. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our services
- Changes to technology
- Changes to our business practices
- Changes to applicable legal requirements
The revised policy will be published with an updated "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
25. Contact Us
For questions, concerns, or privacy requests, contact:
DextechLabs
NH 12, Purbachal, Madhyamgram
Kolkata, West Bengal 700129
India
Email: business@dextechlabs.com
Phone: +91 7003440175
© 2026 DextechLabs. All Rights Reserved.