Legal

Terms and Conditions

The terms governing your access to and use of the DextechLabs website and our general business services.

1. Introduction

Welcome to DextechLabs.

These Terms and Conditions, referred to as the "Terms", govern your access to and use of the DextechLabs website and your interactions with our general business services.

The terms "DextechLabs", "we", "us", and "our" refer to DextechLabs.

The terms "you", "your", "user", or "client" refer to the person, business, or organisation accessing our website or engaging with our services, as applicable.

By accessing or using our website, you agree to these Terms.

If you enter into a separate proposal, Statement of Work, Master Services Agreement, Non Disclosure Agreement, Data Processing Agreement, or other written agreement with DextechLabs, that agreement may contain additional or different terms.

In the event of a conflict, the specifically executed written agreement will prevail for the relevant services to the extent of the conflict.

2. About DextechLabs

DextechLabs is an IT services and technology solutions provider.

Our services may include:

  • Web development
  • Mobile application development
  • Custom software development
  • SaaS development
  • MVP development
  • ERP and CRM solutions
  • Artificial intelligence and machine learning
  • AI agents and automation
  • Data engineering and data solutions
  • Cloud and DevOps services
  • UI and UX design
  • Branding and graphic design
  • Digital marketing
  • Performance marketing
  • Search engine optimisation
  • Quality assurance and software testing
  • Third party integrations
  • IT support and managed services
  • Technology training

The availability and scope of services may change from time to time.

3. Website Use

You may use our website for lawful business, informational, and communication purposes.

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorised access to our systems
  • Introduce viruses, malware, or harmful code
  • Conduct attacks against our infrastructure
  • Interfere with website functionality
  • Circumvent security controls
  • Misrepresent your identity or authority
  • Submit fraudulent information
  • Copy website content in violation of intellectual property rights
  • Use automated systems in a manner that damages or unreasonably burdens our infrastructure
  • Use our website to infringe the rights of another person or organisation

We reserve the right to restrict or block access where misuse, security threats, or unlawful activity are reasonably suspected.

4. Service Enquiries

Information submitted through our website, email, telephone, or other communication channels may be used to evaluate your requirements and discuss potential services.

Submitting an enquiry does not create a binding service agreement.

A project will generally become formally authorised only after the parties agree to applicable commercial and project terms through a proposal, Statement of Work, contract, purchase order, written acceptance, or another recognised agreement.

5. Project Proposals and Estimates

Project proposals and estimates may include:

  • Scope of work
  • Deliverables
  • Technology requirements
  • Project assumptions
  • Timeline estimates
  • Pricing
  • Payment milestones
  • Client responsibilities
  • Support terms

Unless expressly stated otherwise, estimates are based on the information available at the time they are prepared.

Changes to requirements, integrations, scope, third party systems, business rules, or technical conditions may affect cost and delivery timelines.

6. Client Responsibilities

Clients are responsible for:

  • Providing accurate requirements
  • Providing timely feedback
  • Providing required content and materials
  • Providing necessary system access
  • Providing authorised credentials where necessary
  • Obtaining internal approvals
  • Reviewing deliverables
  • Testing relevant functionality
  • Making payments according to agreed terms
  • Ensuring instructions provided to DextechLabs are lawful

Project delays caused by delayed feedback, unavailable information, changing requirements, or client dependencies may affect delivery timelines.

7. Scope of Work

The agreed project scope will be determined by the applicable proposal, Statement of Work, contract, or written project agreement.

Work not reasonably included within the agreed scope may be treated as additional work.

Additional work may require:

  • Additional charges
  • Revised timelines
  • Additional resources
  • A change request
  • A revised Statement of Work

DextechLabs will endeavour to communicate material scope changes before undertaking significant additional work.

8. Change Requests

Clients may request changes during a project.

DextechLabs may evaluate the impact of a requested change on:

  • Cost
  • Timeline
  • Technical architecture
  • Resource allocation
  • Existing functionality
  • Third party dependencies

Material changes may require written approval before implementation.

9. Project Timelines

Project timelines are estimates unless expressly agreed as fixed contractual deadlines.

Delivery timelines may be affected by:

  • Changes in scope
  • Client feedback delays
  • Third party service availability
  • Integration issues
  • Infrastructure issues
  • Regulatory requirements
  • Unforeseen technical complexity
  • Force majeure events

DextechLabs will use reasonable efforts to communicate significant project delays.

10. Fees and Payment

Fees will be specified in the applicable proposal, invoice, Statement of Work, or service agreement.

Payment structures may include:

  • Advance payments
  • Milestone payments
  • Monthly payments
  • Hourly billing
  • Dedicated resource billing
  • Retainer arrangements
  • Fixed project fees

Clients agree to pay invoices according to the payment terms stated on the applicable invoice or agreement.

Unless otherwise agreed in writing, applicable taxes, payment processing charges, bank charges, or international transfer fees may be charged or allocated according to the relevant commercial agreement.

11. Late or Non Payment

Where payment becomes overdue, DextechLabs may, subject to applicable contractual terms:

  • Send payment reminders
  • Suspend project work
  • Suspend support
  • Delay delivery
  • Restrict access to unpaid deliverables
  • Withhold final source code or transferable project assets
  • Terminate the relevant service engagement

Suspension caused by overdue payment may affect project timelines.

Clients remain responsible for undisputed fees for services properly performed.

12. Refunds

Unless otherwise agreed in writing, payments for completed work, allocated resources, approved milestones, purchased third party services, or work already performed are generally non refundable.

Any refund request will be evaluated according to:

  • The applicable service agreement
  • Work completed
  • Resources allocated
  • Third party expenses
  • Approved deliverables
  • Project circumstances

Custom software and professional service engagements are not automatically eligible for refunds merely because a client changes business direction, priorities, or requirements.

13. Intellectual Property

13.1 DextechLabs Intellectual Property

DextechLabs retains ownership of its pre existing:

  • Tools
  • Frameworks
  • Libraries
  • Development methods
  • Processes
  • Templates
  • Know how
  • Reusable components
  • Internal systems
  • General technical knowledge

Unless expressly agreed otherwise, providing services does not transfer ownership of DextechLabs' pre existing intellectual property.

13.2 Client Deliverables

Ownership of custom project deliverables will be determined by the applicable proposal or service agreement.

Where the parties agree that custom deliverables will be transferred to the client, such transfer may be subject to full payment of all applicable fees.

13.3 Third Party Components

Projects may use:

  • Open source software
  • Third party APIs
  • Cloud services
  • Plugins
  • Libraries
  • Software development kits
  • Licensed assets

Such components remain subject to their respective licences and terms.

DextechLabs cannot transfer ownership of third party intellectual property.

14. Client Materials

Clients may provide:

  • Logos
  • Images
  • Videos
  • Text
  • Databases
  • Business information
  • Software
  • Credentials
  • Documents
  • Brand assets

The client represents that it has the necessary rights, permissions, or legal authority to provide such materials to DextechLabs.

DextechLabs is not responsible for claims arising solely from client supplied materials that infringe third party rights where DextechLabs had no reasonable knowledge of the infringement.

15. Confidentiality

Where DextechLabs receives confidential business or technical information, we will use reasonable measures to protect such information.

Specific confidentiality obligations may be governed by a Non Disclosure Agreement or service agreement.

Confidential information generally does not include information that:

  • Is publicly available without breach of an obligation
  • Was lawfully known before disclosure
  • Is independently developed without use of the confidential information
  • Is lawfully received from another authorised source
  • Must be disclosed under applicable law or legal process

16. Artificial Intelligence Services

DextechLabs may develop or integrate AI, machine learning, generative AI, large language models, retrieval systems, and automation technologies.

Clients acknowledge that AI generated outputs may:

  • Contain inaccuracies
  • Produce incomplete information
  • Require human review
  • Vary between outputs
  • Depend on third party AI providers

Unless expressly agreed otherwise, AI systems should not be used as the sole decision maker for legal, medical, financial, employment, safety critical, or similarly high impact decisions.

Clients are responsible for ensuring that their intended use of AI solutions complies with applicable laws and industry requirements.

17. Data Services

DextechLabs may provide data engineering, data collection, extraction, refining, lead research, or related solutions.

Clients must not request services intended to:

  • Gain unauthorised access to systems
  • Obtain illegally acquired information
  • Circumvent technical security measures unlawfully
  • Violate applicable privacy laws
  • Misuse confidential information
  • Facilitate fraud or unlawful surveillance

DextechLabs reserves the right to reject or terminate projects that reasonably appear unlawful, unethical, or inconsistent with our business standards.

18. Digital Marketing Services

Marketing, SEO, advertising, and performance marketing outcomes depend on multiple factors beyond DextechLabs' direct control.

These may include:

  • Market conditions
  • Competition
  • Advertising platform policies
  • Consumer behaviour
  • Client pricing
  • Product quality
  • Website performance
  • Sales processes
  • Advertising budgets
  • Algorithm changes

Unless expressly guaranteed in a written agreement, DextechLabs does not guarantee:

  • Specific sales volumes
  • Specific revenue
  • Specific return on advertising spend
  • Specific search engine rankings
  • Specific lead volumes
  • Specific conversion rates

We will perform agreed services using reasonable professional efforts and the agreed strategy.

19. Search Engine Optimisation

Search engines independently determine rankings and may change their algorithms, policies, and indexing practices.

DextechLabs cannot guarantee permanent or specific search engine positions unless a specific contractual commitment expressly states otherwise.

SEO results may require ongoing technical, content, and authority building activities.

20. Third Party Services

Projects may depend on third party platforms including:

  • Cloud providers
  • Payment gateways
  • Social media platforms
  • Advertising platforms
  • Analytics services
  • Communication providers
  • APIs
  • Plugins
  • Software libraries

DextechLabs is not responsible for third party:

  • Outages
  • Policy changes
  • Pricing changes
  • Service discontinuation
  • API changes
  • Account suspension decisions
  • Security incidents outside our reasonable control

Additional work required because of material third party changes may be treated as additional scope.

21. Cloud and Infrastructure Services

Where DextechLabs manages or assists with cloud infrastructure, clients remain responsible for applicable third party cloud charges unless otherwise agreed.

Cloud usage costs may change based on:

  • Traffic
  • Storage
  • Bandwidth
  • Computing resources
  • Database usage
  • Third party pricing

DextechLabs does not control third party cloud pricing.

22. Software Testing

DextechLabs may perform manual or automated testing according to an agreed scope.

Software testing reduces risk but cannot guarantee that software will be entirely free from defects, vulnerabilities, compatibility issues, or future failures.

Clients should maintain appropriate backups, monitoring, and operational controls for production systems.

23. Warranties

DextechLabs will use reasonable professional skill and care in providing agreed services.

Except where expressly stated in a written agreement, services and website content are provided without additional warranties to the maximum extent permitted by applicable law.

We do not warrant that:

  • The website will always be uninterrupted
  • All software will be completely error free
  • Third party services will remain continuously available
  • Business outcomes will meet unspecified expectations
  • All technology will remain compatible with future third party changes

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, DextechLabs will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of our website or services.

This may include loss of:

  • Profits
  • Revenue
  • Business opportunities
  • Goodwill
  • Anticipated savings

Any specific limitation or liability cap applicable to a client project should be governed by the relevant service agreement.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

25. Indemnification

To the extent permitted by applicable law and relevant contractual arrangements, you agree to indemnify DextechLabs against claims, losses, or reasonable costs arising from:

  • Your unlawful use of our website
  • Your violation of these Terms
  • Client supplied materials that infringe third party rights
  • Unlawful instructions provided to DextechLabs
  • Misuse of deliverables contrary to agreed purposes

Specific indemnification obligations for client projects may be defined in a separate service agreement.

26. Security

Users must not attempt to:

  • Access systems without authorisation
  • Identify vulnerabilities for malicious purposes
  • Disrupt services
  • Deploy malicious software
  • Conduct denial of service attacks
  • Obtain unauthorised information

Suspected security issues should be responsibly reported to business@dextechlabs.com.

27. Training Services

Training programmes may include technical instruction, practical projects, professional guidance, and educational materials.

Unless expressly stated in writing, participation in a training programme does not guarantee:

  • Employment
  • Placement
  • A specific salary
  • Professional certification
  • Business success

Training materials provided by DextechLabs may be protected by intellectual property rights and may not be commercially redistributed without permission.

28. Portfolio and Project References

Subject to confidentiality obligations and applicable client agreements, DextechLabs may request permission to identify completed projects, client names, logos, or publicly available project information for portfolio, case study, or marketing purposes.

Where an applicable agreement prohibits such use, the relevant contractual confidentiality terms will apply.

Confidential client information will not intentionally be published as portfolio content without appropriate authority.

29. Termination of Services

Either party may terminate a service engagement according to the applicable agreement.

DextechLabs may suspend or terminate services where:

  • Payments remain materially overdue
  • A client materially breaches an agreement
  • A project involves unlawful activity
  • DextechLabs personnel face abuse, threats, or harassment
  • Continuing the project creates material legal or security risk

Upon termination, outstanding fees for completed work and committed resources may remain payable according to the applicable agreement.

30. Force Majeure

DextechLabs will not be responsible for delays or failures caused by events reasonably beyond our control.

Such events may include:

  • Natural disasters
  • War
  • Civil unrest
  • Government action
  • Internet infrastructure failures
  • Major cloud service outages
  • Labour disruptions
  • Epidemics or pandemics
  • Cyber incidents of extraordinary scale
  • Power or telecommunications failures

The affected party should use reasonable efforts to minimise the impact of such events.

31. Website Content

Website content is provided for general informational purposes.

Technology, services, capabilities, and business information may change over time.

We may update website content without prior notice.

33. Governing Law

Unless otherwise agreed in a written contract, these Terms will be governed by the laws of India.

Subject to applicable law and any agreed dispute resolution process, courts having appropriate jurisdiction in West Bengal, India will have jurisdiction over disputes relating to these Terms.

International client agreements may specify different governing law, jurisdiction, mediation, or arbitration provisions.

34. Dispute Resolution

Before initiating formal legal proceedings, the parties are encouraged to attempt to resolve business disputes through good faith communication.

Project specific dispute resolution procedures may be defined in the relevant contract or service agreement.

Nothing in this section prevents a party from seeking urgent legal relief where reasonably necessary.

35. Changes to These Terms

DextechLabs may update these Terms periodically.

Changes may reflect:

  • Changes to our services
  • Changes to business practices
  • Changes to technology
  • Changes to applicable legal requirements

Updated Terms will be published with a revised "Last Updated" date.

Continued use of the website after publication of revised Terms constitutes acknowledgement of the updated Terms to the extent permitted by applicable law.

36. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

37. No Waiver

Failure to enforce a provision of these Terms does not automatically waive our right to enforce that provision later.

38. Entire Agreement

For general website use, these Terms and the Privacy Policy constitute the applicable general terms relating to use of the DextechLabs website.

For client projects, the applicable proposal, Statement of Work, service agreement, or other executed contract may form the primary agreement between the parties.

39. Contact Information

For questions regarding these Terms, contact:

DextechLabs
NH 12, Purbachal, Madhyamgram
Kolkata, West Bengal 700129
India
Email: business@dextechlabs.com
Phone: +91 7003440175

© 2026 DextechLabs. All Rights Reserved.